Returns & Exchanges

Last updated: 15 November 2026

Size and style exchanges

• Request an exchange within 7 days of receiving your order.
• Items must be unworn, unwashed and in their original packaging with tags attached.
• You send the item back to us at your own cost. We send the new size or style to you free of charge, once per order.
• If the new item costs more, we will ask you to pay the difference. If it costs less, we give you store credit for the difference.

Faulty, damaged or wrong items

• Please tell us within 48 hours of delivery, with photos.
• We arrange the collection or cover your return postage.
• You can choose a replacement, an exchange or a full refund, including the delivery charge.

Refunds

• We do not give cash refunds for a change of mind, but we are happy to exchange or give store credit.
• Approved refunds are paid by bank transfer within 7 working days of us receiving the returned item.
• The original delivery charge is only refunded if the mistake was ours.

Items we cannot take back

• Hair accessories (bows, clip cards and butterflies), for hygiene reasons, unless they arrive faulty.
• Items that have been worn, washed or altered.
• Sale items, unless faulty.

How to start a return or exchange

Message us on WhatsApp or email with your order number, the item, and what you would like instead. We will reply with the return address and next steps.

byMoli, 36 Gonahena, Kadawatha, Sri Lanka
Email: info@bymoli.com
Phone / WhatsApp: +94 70 601 1000