Privacy Policy

Last updated: 15 November 2026

This policy explains what personal information byMoli collects when you visit our website or place an order, how we use it and the choices you have. We handle your information in line with Sri Lanka’s Personal Data Protection Act, No. 9 of 2022.

Who we are

byMoli, 36 Gonahena, Kadawatha, Sri Lanka
Email: info@bymoli.com
Phone / WhatsApp: +94 70 601 1000

What we collect

• Order details: your name, phone number, email address, delivery address and the items you buy.
• Messages: anything you send us by WhatsApp, email or the website.
• Account details: if you create an account, your login and order history.
• Website data: basic technical information such as your browser and pages visited, collected through cookies.

We do not see or store your card details. Card payments, when offered, are handled by our payment provider.

How we use it

• To confirm, pack and deliver your order and to contact you about it.
• To handle exchanges, returns and customer support.
• To keep records required for accounting and tax.
• To improve our website and products.
• To send you news and offers, only if you have agreed. You can opt out at any time.

Who we share it with

We share only what is needed with: courier companies (to deliver your parcel), payment providers (to process payments) and our website hosting provider. We never sell your personal information.

Cookies

Our website uses essential cookies to keep your cart and checkout working. If we use analytics or advertising cookies, they help us understand how the site is used. You can block cookies in your browser settings, but the cart may not work properly without them.

How long we keep it

We keep order information for as long as needed to fulfil the order and meet legal and accounting requirements. Marketing contact details are kept until you unsubscribe.

Your rights

You can ask us to show you the information we hold about you, correct it, delete it, or stop sending you marketing messages. Just contact us using the details above.

Children

Our products are for children, but our website is meant for parents and guardians. We do not knowingly collect personal information from children. Any photos of children used on our site or social media are shared with a parent’s permission.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.